C
lient Center

Remote Desktop Assistance

2010 Support Schedule
Mon-Fri              7AM-6PM CST
01/01/2010      Closed        
05/31/2010      Closed
07/05/2010      Closed
09/06/2010      Closed
11/25/2010      Closed
11/26/2010      Closed
12/23/2010      7AM-12PM
12/24/2010      Closed
12/31/2010      7AM-12PM
   
 

VerityThree, Inc.
Corporate Office:
733 Ridgeview Drive
McHenry, IL 60050
(815) 385-4474
www.veritythree.com


Regular business hours are 7:00 AM to 6:00 PM, Monday through Friday, except holidays.

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  • Emergency: Click for after-hours support process
       [Immediate Contact]
  • High: Impacts your job and productivity
       [Contact within 1-4 hours]
  • Medium: Does not need immediate attention
       [Contact within 4 hours-2 days]
  • Low: Does not impact your daily productivity
       [Contact within 2-5 days]
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 TicketStatusTicket DateDescription
View Details 133043 Waiting parts/repair 7/29/2010 11:13 PM Additional Parts for ACBT project
View Details 132878 In Progress 7/28/2010 11:21 PM Update ArcGIS License Manager for use with ArcGIS 10.
View Details 132876 In Progress 7/28/2010 10:28 PM Finish install of software on HRG3021 and HRG3022 for the GIS group
View Details 132845 Scheduled 7/28/2010 1:17 PM Purchase and install replacement backup drive
View Details 132771 Waiting parts/repair 7/28/2010 7:13 AM Testing Citrix in McHenry Office
View Details 132564 Scheduled 7/26/2010 8:53 AM PTO Approved for Rowe, Kimberly on 7/30/2010 -8 hours
View Details 132234 Scheduled 7/21/2010 2:11 PM Mayfield Toyota x812 call - Need to make a configuration adjustment
View Details 131620 In Progress 7/16/2010 8:09 PM Issues at Pauly Toyota - Touch Screen Needs to be Replaced
View Details 129665 Scheduled 6/28/2010 12:43 PM Trend Micro PC-cillin Internet Security Trial Version Activated
View Details 126877 Scheduled 6/3/2010 12:49 PM Deploy new PC
View Details 118398 On-Hold 5/7/2010 9:20 AM RE: Americas cardboard cup regatta
View Details 105976 On-Hold 3/8/2010 2:16 PM DM-BioWin upgrade to 4 user license
View Details 32574 In Progress 8/26/2008 1:44 PM Relocate infrastructure to new facility, setup and testing of system
View Details 32562 Open 8/26/2008 1:41 PM System Documentation
View Details 32561 Open 8/26/2008 1:41 PM Punch List for remaining issues
View Details 32560 Open 8/26/2008 1:40 PM Configure Microsoft Exchange on new server
View Details 32559 Open 8/26/2008 1:40 PM Integration with eVault Offsite Backup Service
View Details 32558 Open 8/26/2008 1:39 PM Configure server Data Structures, Shares and Data Migration
View Details 32557 Open 8/26/2008 1:38 PM Configure PC's to access the domain and shares
View Details 32556 Open 8/26/2008 1:38 PM Installation of network attached Printers
Search:

 TicketStatusTicket DateDescription
View Details 132932 Closed 7/29/2010 9:16 AM Create VM for Sue.
View Details 132880 Closed 7/28/2010 11:52 PM Download of ArcGIS 10 Software.
View Details 132843 Closed 7/28/2010 1:08 PM Set up Roger on temp laptop
View Details 132698 Closed 7/27/2010 11:10 AM A end user needs access to profile
View Details 132675 Closed 7/27/2010 9:26 AM Needs a new email setup
View Details 132503 Closed 7/25/2010 2:55 PM RE: 3198414000 - 2:12 min. for x811
View Details 132415 Closed 7/23/2010 3:33 PM Msg: 7734165100 - 17 sec. for x812
View Details 132365 Closed 7/23/2010 7:49 AM Assist Lori with PC issues
View Details 132364 Closed 7/23/2010 7:38 AM Donna cannot access the network
View Details 132250 Closed 7/21/2010 4:54 PM ESRI ArcGIS 10 Installs
View Details 132170 Closed 7/20/2010 5:43 PM Deploy battery
View Details 132167 Closed 7/20/2010 5:21 PM Cannot Access Mapped Drives
View Details 132157 Closed 7/20/2010 4:35 PM 911:tempusconstruction:2kserver1.tempusconstruction: is online at 4:32:47 pm 20-Jul-10
View Details 132154 Closed 7/20/2010 3:49 PM 911:tempusconstruction:2kserver1.tempusconstruction: is offline since 3:29:45 pm 20-Jul-10
View Details 131936 Closed 7/20/2010 1:21 AM 911:tempusconstruction:2kserver1.tempusconstruction: is online at 1:19:23 am 20-Jul-10
View Details 131824 Closed 7/20/2010 1:01 AM 911:tempusconstruction:2kserver1.tempusconstruction: is offline since 12:42:25 am 20-Jul-10
View Details 131644 Closed 7/17/2010 11:23 AM Msg: 8152712406 - 12 sec. for x811
View Details 131640 Closed 7/17/2010 10:59 AM Re: 6303771555 - 18 sec. for x811
View Details 131480 Closed 7/15/2010 5:13 PM Msg: Sheryl Smith - 560 - 13 sec. for x811
View Details 131422 Closed 7/15/2010 11:36 AM RAM order rfor STC quote oversight